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01Summary

Delivery leader with 15+ years in IT outsourcing and software development, owning customer accounts end to end from presales through delivery. Led a 60+ member delivery unit with consistent positive P&L and Top Delivery Unit recognition in 2023 & 2024, and currently heads a 27-person engineering division at an EdTech product company. Delivered for clients across Singapore, Australia, Japan and Europe in ODC, offshore and direct-client models — joining sales in presales, proposal, estimation and solution discussion, then carrying scope, quality, schedule, cost and customer satisfaction after signature. Hands-on with AI-assisted delivery, from proposal and estimation workflows to AI platform cost governance. PMP certified.

02Skills & expertise

03Key achievements

• 2026Appointed Head of Software Development & Operations at FSEL, owning a 27-person engineering division plus 6 outsource across Backend, Frontend, Mobile, QA and DevOps.
• 2023–2024Led TECHVIFY delivery unit to Top Delivery Unit recognition two years in a row; team grew to 60+ members with consistent positive P&L.
• 2023Rising Star Award — TECHVIFY Software; recognized for outstanding contribution to unit performance and culture.
• >90%Sustained effort efficiency across the entire delivery unit at TECHVIFY, ensuring financial stability and operational effectiveness.
• 2022Built Fujigo Software's tech team from scratch — hiring, onboarding, delivery process, and project templates.
• 2016Employee of the Division — Hitachi Consulting Corporation, for delivering advanced BI features and leading Scrum ceremonies across cross-cultural teams.

04Experience

1. FSEL (Five Star E-learning) · Hanoi, Vietnam

   Head of Software Development & Operations

   Feb 2026 – Present

   • 27 Core + 6 Outsource
   • Delivery Governance
   • BOD Reporting
   • AI Cost Control

   • Own delivery process, CI/CD, code review standards and product stability for an engineering division of 27 core staff plus 6 outsource across Backend, Frontend Web, Mobile, QA and DevOps.
   • Rebuilt the division's technology roadmap into a gated, phased plan with one headline metric per phase, sequencing change so that no month overloads the team during reorganisation.
   • Defined engineering quality gates and a cost-reduction sequence — instrumentation and baselining first, model routing and quotas next, capital spend last and only against measured evidence.
   • Report engineering metrics, delivery risk and infrastructure cost directly to BOD, translating technical exposure into commercial and compliance terms.
   • Govern AI platform running cost across speech, LLM and assessment workloads, including provider dependency, unit economics and build-vs-buy analysis for AI infrastructure.

2. CMC Global · Hanoi, Vietnam

   Division Manager

   Sept 2025 – Nov 2025

   • Presales & Bidding
   • Project Governance
   • Capability Building

   • Partnered with the sales team on presales and bidding activities for new division accounts, contributing delivery input, solution direction, and staffing considerations for customer proposals.
   • Collaborated with project managers to resolve critical project issues, remove delivery blockers, and keep execution aligned with scope, timeline, and client expectations.
   • Supported recruitment and strengthened the division's technical and presales capabilities through candidate evaluation, team capability building, and hands-on knowledge sharing.

3. TECHVIFY Software · Hanoi, Vietnam

   Delivery Manager / Delivery Unit Leader / Vice Group Leader

   Jul 2022 – Aug 2025

   • 🏆 Top Delivery Unit 2023 & 2024
   • 🏆 Rising Star 2023
   • 60+ Members
   • P&L Management

   • Managed cross-functional teams of 60+ members — developers, testers, BAs, and UX/UI designers — across multiple simultaneous projects.
   • Developed and executed strategic delivery plans ensuring proper resource allocation, timelines, and budgets; maintained 85–90% effort efficiency consistently.
   • Maintained strong relationships with senior executives; provided regular C-level updates and resolved escalations promptly.
   • Mentored and trained team members, fostering a culture of continuous improvement and top unit performance.
   • Supported presales activities, solutioning proposals, and onboarding of key accounts.

4. Fujigo Software Solutions · Hanoi, Vietnam

   Co-Founder / CTO / Delivery Manager

   Jan 2020 – Jun 2022

   • Company Co-Founder
   • Tech Strategy
   • ODC Management

   • Set up the entire tech team from scratch — hiring, onboarding, defining roles, workflows, and delivery processes.
   • Developed company technology strategy and solution architecture; collaborated with CEO to boost revenue and expand service offerings.
   • Managed delivery across multiple projects for Japanese and global clients; ensured deadlines were met and maintained client trust throughout.
   • Led technical proposals and solutioning, helping sales team win new projects and upsell to existing clients.
   • Mentored junior developers into mid-level roles, building a stronger in-house team.

5. FPT Software · Hanoi, Vietnam

   Technical Leader

   Aug 2018 – Dec 2019

   • Technical Leadership
   • Architecture
   • Enterprise Client

   • Led the technical direction, overseeing system architecture and software development for global clients.
   • Worked directly with a Big Four audit firm in Singapore to gather requirements and propose effective enterprise solutions.
   • Implemented process improvements to enhance software quality and scalability; mentored technical teams.

6. Hitachi Consulting Corporation (GCS) · Ho Chi Minh City, Vietnam

   Senior Engineer / Senior Consultant

   Sept 2016 – Aug 2018

   • 🏆 Employee of Division 2016
   • Business Intelligence
   • Scrum Master

   • Led design and development of Business Intelligence services; delivered advanced BI features empowering clients with actionable insights.
   • Facilitated biweekly Scrum of Scrums with clients and led daily Scrum ceremonies, improving team efficiency and agile practices.
   • Maintained consistent quality through rigorous code reviews and reduced defect rates significantly.

7. Lingo E-Commerce JSC · Ho Chi Minh City, Vietnam

   Software Development Leader

   Dec 2015 – Aug 2016

   • Led and mentored a development team of 8 in building APIs and Windows-based applications.
   • Monitored daily progress, resolved performance gaps, and owned application quality through code reviews.

05Project highlights

• Mar 2023 – Aug 2025👥 24 members

  National energy & utilities provider

  Singapore · Energy & Utilities · TECHVIFY Software

  Squad Leader / ODC Manager

  • Golang
  • Java
  • ReactJS
  • Microservices
  • Microfrontends
• Aug 2022 – Apr 2024👥 3 members

  Global infrastructure group

  Australia · Construction & Infrastructure · TECHVIFY Software

  Solution Architect

  • .NET Core
  • VueJS
  • AWS
  • Cloud Architecture
• Oct 2022 – Mar 2023👥 25 members

  E-commerce & logistics company

  Japan · E-commerce & Logistics · TECHVIFY Software

  Project Manager

  • Python
  • ReactJS
  • Flutter
  • AWS
• Jan 2020 – Jul 2022👥 6 members

  Global IT corporation

  Japan · Digital Twin · Fujigo Software Solutions

  ODC Manager / Project Manager

  • C# .NET
  • Python
  • Golang
  • ClickhouseDB
  • Azure
• May 2021 – Jun 2022👥 8 members

  Automotive parts manufacturer

  Japan · Automotive Manufacturing · Fujigo Software Solutions

  ODC Manager

  • Java
  • AngularJS
• Aug 2018 – Dec 2019👥 5 members

  Big Four audit & advisory firm

  Singapore · Auditing & Consulting · FPT Software

  Project Technical Leader

  • C# .NET MVC
  • Web API
  • AngularJS
  • SQL Server